Blocking Negative Calls: Conflict Resolution Lessons from Jiu-Jitsu
Customer service can often feel like a high-stakes match, with agents facing frustrated or upset customers. Much like in Jiu-Jitsu, the key to success isn’t meeting force with force but rather using strategy, control, and patience to guide conversations toward positive outcomes. At Call Care Pro, we believe that Jiu-Jitsu offers valuable techniques that can…