Author: Wayne F

There was a time when business hours truly meant something. Customers called between 9 and 5, and anything after that could wait until tomorrow. But those days are gone. Today’s consumers operate on their own schedules—shopping at midnight, calling for help after dinner, or booking services on weekends. And if your business isn’t ready to…

In a world dominated by automation, chatbots, and self-service platforms, it’s easy to assume that customers are fine with digital-only communication. But here’s the truth: even in 2025, nothing beats the sound of a real human voice when a customer needs help. For small businesses, answering the phone isn’t just about providing information it’s about…